The new rules of the road for Melbourne’s 7,000 taxi drivers
Commuters and dog owners are getting a massive upgrade in consumer rights under tough new Victorian transport regulations targeting short-trip refusals.
Getting home safely in Melbourne is about to become much more reliable, especially for those making short journeys or travelling with a guide dog. From August 1, Victorian taxi drivers who refuse a fare because the trip is too short will face swift industry suspension or cancellation under an expanded "two strikes and you're out" policy [3]. This regulatory crackdown finally addresses a long-standing frustration for late-night commuters stranded on CBD street corners.
No more short-fare snobbery
For years, Melbourne locals have battled the frustrating phenomenon of the refused short trip, particularly during busy weekend peak times. Under the new state government regulations, refusing a short fare will be classified as a major offence [3].
Booking service providers will now be legally required to report incidents of service refusal, overcharging, and assault directly to the industry regulator [3]. This means drivers can no longer quietly slip away to another network to escape complaints, as a newly expanded public "name and shame" register will track disqualified drivers across the state [3].
A new Victorian transport rule means taxi drivers who refuse a short trip face having their accreditation permanently cancelled.
Essential protection for assistance animals
Even earlier in the calendar, starting July 1, the state is enforcing strict penalties for drivers who refuse passengers travelling with assistance dogs [3]. Local advocacy groups have welcomed the change, noting that some vulnerable residents have previously endured multiple consecutive refusals, leaving them stranded late at night [3].
To ensure these rules have teeth, the government is introducing mandatory audio recording inside all Victorian taxis to complement the existing video security systems [3]. This audio footprint will provide clear, indisputable evidence of what was said during a dispute, making it far easier to prosecute wrongdoing and protect passenger safety.
It is a long-overdue shift that ensures Melbourne’s transport network remains open, fair, and safe for absolutely everyone who needs a lift home.
Filed for The Dispatch. Pippa keeps the Dispatch diary, chasing what is on across the city so you do not have to.
